Get clear on the work ahead.

The starting point, the team, the price, and what happens after delivery. Here are the questions founders ask before working with us.

Getting started

Monthly work

Delivery

Continuity & privacy

Before starting, we agree on the workflow, material acceptance criteria, delivery date and required inputs. • If a delivery failure caused by Techmark prevents the agreed criteria from being met, we have 10 business days after the agreed delivery date to correct it at no additional implementation fee. • If the criteria remain unmet, you may request a refund of the full Pilot implementation fee you paid within 30 calendar days after the correction period ends. • We process a covered refund within 10 business days of receiving the request. • You keep the included audit and backlog. • Software subscriptions, hosting, AI/API usage and other third-party charges are excluded. • Scope changes, unavailable access, client decisions or external service failures adjust the plan only where they affect delivery, with the change documented. • The guarantee covers the agreed delivery, rather than a revenue or savings target.

Before starting, we agree on the workflow, material acceptance criteria, delivery date and required inputs. • If a delivery failure caused by Techmark prevents the agreed criteria from being met, we have 10 business days after the agreed delivery date to correct it at no additional implementation fee. • If the criteria remain unmet, you may request a refund of the full Pilot implementation fee you paid within 30 calendar days after the correction period ends. • We process a covered refund within 10 business days of receiving the request. • You keep the included audit and backlog. • Software subscriptions, hosting, AI/API usage and other third-party charges are excluded. • Scope changes, unavailable access, client decisions or external service failures adjust the plan only where they affect delivery, with the change documented. • The guarantee covers the agreed delivery, rather than a revenue or savings target.

Before starting, we agree on the workflow, material acceptance criteria, delivery date and required inputs. • If a delivery failure caused by Techmark prevents the agreed criteria from being met, we have 10 business days after the agreed delivery date to correct it at no additional implementation fee. • If the criteria remain unmet, you may request a refund of the full Pilot implementation fee you paid within 30 calendar days after the correction period ends. • We process a covered refund within 10 business days of receiving the request. • You keep the included audit and backlog. • Software subscriptions, hosting, AI/API usage and other third-party charges are excluded. • Scope changes, unavailable access, client decisions or external service failures adjust the plan only where they affect delivery, with the change documented. • The guarantee covers the agreed delivery, rather than a revenue or savings target.

At kickoff, we agree on a material first milestone, acceptance criteria and a date within the first 30 calendar days, with the required inputs available. • If Techmark misses it for a cause attributable to our team, we have 10 business days from the milestone date to correct it at no extra fee. • Future-month charges falling due during that correction period are paused. • If we still have not met the milestone, you may request to end the remaining initial commitment within 30 calendar days after the correction period, without an exit fee. • Any future months already charged but not started are refunded within 10 business days. • The first month is not refunded under this protection, and authorized third-party costs remain payable. • If the milestone is corrected, we agree the remaining billing schedule in writing. • This is a specific protection against first-milestone non-delivery, rather than general monthly cancellation.

At kickoff, we agree on a material first milestone, acceptance criteria and a date within the first 30 calendar days, with the required inputs available. • If Techmark misses it for a cause attributable to our team, we have 10 business days from the milestone date to correct it at no extra fee. • Future-month charges falling due during that correction period are paused. • If we still have not met the milestone, you may request to end the remaining initial commitment within 30 calendar days after the correction period, without an exit fee. • Any future months already charged but not started are refunded within 10 business days. • The first month is not refunded under this protection, and authorized third-party costs remain payable. • If the milestone is corrected, we agree the remaining billing schedule in writing. • This is a specific protection against first-milestone non-delivery, rather than general monthly cancellation.

At kickoff, we agree on a material first milestone, acceptance criteria and a date within the first 30 calendar days, with the required inputs available. • If Techmark misses it for a cause attributable to our team, we have 10 business days from the milestone date to correct it at no extra fee. • Future-month charges falling due during that correction period are paused. • If we still have not met the milestone, you may request to end the remaining initial commitment within 30 calendar days after the correction period, without an exit fee. • Any future months already charged but not started are refunded within 10 business days. • The first month is not refunded under this protection, and authorized third-party costs remain payable. • If the milestone is corrected, we agree the remaining billing schedule in writing. • This is a specific protection against first-milestone non-delivery, rather than general monthly cancellation.

One workflow with one main trigger, up to three connected apps and up to eight agreed functional steps, with a clear operational outcome. • Tools, exceptions, acceptance tests and price are confirmed before starting. • We assess usable APIs or integrations, functional steps, human review and exceptions. A complex operation needs assessment even when counted as one step. • Large migrations, new portals, multiple independent workflows and systems without usable access need their own scope. More complex builds receive a separate assessment.

One workflow with one main trigger, up to three connected apps and up to eight agreed functional steps, with a clear operational outcome. • Tools, exceptions, acceptance tests and price are confirmed before starting. • We assess usable APIs or integrations, functional steps, human review and exceptions. A complex operation needs assessment even when counted as one step. • Large migrations, new portals, multiple independent workflows and systems without usable access need their own scope. More complex builds receive a separate assessment.

One workflow with one main trigger, up to three connected apps and up to eight agreed functional steps, with a clear operational outcome. • Tools, exceptions, acceptance tests and price are confirmed before starting. • We assess usable APIs or integrations, functional steps, human review and exceptions. A complex operation needs assessment even when counted as one step. • Large migrations, new portals, multiple independent workflows and systems without usable access need their own scope. More complex builds receive a separate assessment.

For 30 calendar days after go-live, we correct reproducible bugs that stop the delivered workflow from behaving as accepted. • We acknowledge a report by the next business day. • New features, scope changes, later third-party changes and ongoing care are covered by a separate agreement. • We work in your accounts where practical and hand over documentation and exportable configuration where the tools support it. • Your audit and backlog stay with you. • Choose the support you need after delivery. • Third-party licenses and restrictions still apply. • System Care and Expert Support remain separate engagements.

For 30 calendar days after go-live, we correct reproducible bugs that stop the delivered workflow from behaving as accepted. • We acknowledge a report by the next business day. • New features, scope changes, later third-party changes and ongoing care are covered by a separate agreement. • We work in your accounts where practical and hand over documentation and exportable configuration where the tools support it. • Your audit and backlog stay with you. • Choose the support you need after delivery. • Third-party licenses and restrictions still apply. • System Care and Expert Support remain separate engagements.

For 30 calendar days after go-live, we correct reproducible bugs that stop the delivered workflow from behaving as accepted. • We acknowledge a report by the next business day. • New features, scope changes, later third-party changes and ongoing care are covered by a separate agreement. • We work in your accounts where practical and hand over documentation and exportable configuration where the tools support it. • Your audit and backlog stay with you. • Choose the support you need after delivery. • Third-party licenses and restrictions still apply. • System Care and Expert Support remain separate engagements.